Now hiring: Account Manager

Overview

Role title: Account Manager – Client Accounts and Growth

Reporting to: Chief Client Officer, Account Director

Location: Hybrid – UK (London HQ, client sites and work from home)

Date posted: 25th August 2026

Purpose of this role

Working in one of the UK’s fastest growing consultancy firms, this role is responsible for managing, retaining and growing a focused portfolio of high-value client accounts, ensuring Cynozure builds strong client relationships, delivers consistently high-quality work and identifies opportunities to create additional value for clients.

The role combines:

• client relationship and account management,
• commercial growth and opportunity development,
• delivery oversight and client satisfaction,
• stakeholder engagement,
• and contribution to Cynozure’s wider consulting and commercial capability.

The Account Manager will typically work with smaller and mid-sized client organisations where Cynozure has the opportunity to build meaningful, long-term relationships and expand its footprint over time.

The role acts as the day-to-day owner of the overall client relationship, working closely with Cynozure’s delivery teams, consultants, capability leads and commercial leadership.

The Account Manager is expected to balance:

• strong client relationships,
• account retention,
• revenue and pipeline growth,
• delivery quality,
• and identification of future client needs.

Experience & Skills

We are looking for someone with:

• Experience managing client relationships within consulting, data, analytics, technology or professional services
• Experience managing multiple client accounts simultaneously
• Strong relationship-building and stakeholder management capability
• Good commercial instincts and an ability to identify client opportunities
• Experience supporting or leading proposals and commercial conversations
• An understanding of consulting delivery and project environments
• Ability to understand client business challenges and connect them to potential solutions
• Strong written and verbal communication skills
• Confidence engaging with senior client stakeholders
• Good organisation and account management discipline
• Ability to coordinate internal teams around client opportunities
• Ability to balance immediate client requirements with longer-term account development
• A collaborative and growth-oriented mindset
• An understanding of data, analytics and AI transformation is highly desirable

Experience managing very large or highly complex enterprise accounts is not essential. More important is evidence of building trusted client relationships and successfully growing accounts over time.

About Cynozure

Cynozure is a consultancy that helps leaders ensure data and AI investment translates into clear P&L impact. We work with organisations to shape data and AI strategies tied to business goals, design and deliver data and decision products that drive real outcomes, build architectures and governance that enable fast and safe platforms, improve data culture and literacy, and define and track return on data and AI investment.

Cynozure also runs the CDO Hub, an exclusive members’ community where data leaders collaborate, share, learn and grow, and produces the Hub & Spoken podcast, one of the most listened to podcasts in the industry. The company has been recognised as one of The Sunday Times’ fastest-growing private companies and as DataIQ’s Best Place to Work in Data in both 2023 and 2024. Cynozure is a certified B Corporation.

Learn more about Cynozure, the crew and our culture.

How to apply

To apply for this role, please email your CV and cover letter to crew@cynozure.com.

Please also reach out if you have any further questions about this role.

Comprehensive duties and responsibilities

Core Accountabilities

1. Account Leadership (Primary Accountability)

Own and develop a focusedt portfolio of high-value client accounts, building trusted relationships and ensuring Cynozure consistently delivers value.

Responsibilities include:

• Owning the overall relationship across assigned client accounts
• Building strong relationships with key client stakeholders
• Understanding each client’s business priorities, challenges and strategic agenda
• Developing and maintaining clear account plans
• Identifying key stakeholders, decision makers and influencers within each account
• Maintaining regular client contact beyond active delivery engagements
• Ensuring Cynozure remains relevant and visible within client organisations
• Identifying risks to client satisfaction, retention or future revenue early
• Coordinating Cynozure activity across each account
• Working with delivery teams to ensure a consistently strong client experience
• Supporting account forecasting, planning and revenue management
• Maintaining accurate CRM information, pipeline and account activity
• Identifying opportunities to deepen and broaden Cynozure’s client relationships

The role focuses on building long-term, growing client relationships rather than managing individual projects or transactions.

2. Client Success & Delivery Oversight

Ensure that Cynozure’s work consistently delivers the outcomes clients expect and strengthens the overall client relationship.

The Account Manager is not expected to act as the delivery manager for every engagement but should maintain sufficient visibility to understand delivery performance, client sentiment and potential risks or opportunities.

Responsibilities include:

• Maintaining regular contact with project sponsors and key stakeholders
• Understanding the objectives and expected outcomes of active engagements
• Working closely with delivery leads to monitor client satisfaction
• Ensuring issues or concerns are identified and addressed quickly
• Supporting stakeholder management where required
• Helping resolve client relationship or delivery challenges
• Ensuring appropriate governance and communication is in place
• Gathering structured client feedback throughout and following engagements
• Identifying opportunities for follow-on work arising from current delivery
• Ensuring strong handovers between commercial conversations and delivery teams
• Supporting the conversion of successful projects into longer-term client relationships

The Account Manager should have a clear view at all times of how the client feels about Cynozure, what value we are delivering and what should happen next.

3. Commercial growth & opportunity development

Drive sustainable growth across assigned accounts by understanding client needs and translating them into relevant opportunities for Cynozure.

Responsibilities include:

• Identifying potential follow-on opportunities within existing clients
• Proactively exploring new areas where Cynozure can add value
• Developing relationships with new stakeholders within existing accounts
• Understanding client budgets, priorities and buying cycles
• Working with consultants and capability leads to shape potential solutions
• Supporting and, where appropriate, leading proposals and Statements of Work
• Coordinating internal teams to respond effectively to client opportunities
• Supporting commercial discussions and negotiations
• Maintaining a healthy and realistic account pipeline
• Improving visibility of future client demand
• Identifying cross-sell opportunities across Cynozure’s data, analytics, AI and transformation capabilities
• Contributing to account revenue, margin and growth targets

The role should progressively move from responding to client demand to anticipating and shaping it.

4. Account planning & management

Maintain disciplined and transparent management of the assigned client portfolio.

Responsibilities include:

• Maintaining an active account plan for every assigned account
• Defining clear growth objectives and priorities
• Mapping key stakeholders and relationships
• Maintaining a clear view of current revenue, pipeline and future opportunities
• Monitoring account health and client satisfaction
• Identifying commercial, relationship and delivery risks
• Forecasting likely client demand
• Coordinating internal Cynozure stakeholders around each account
• Holding regular internal account reviews
• Maintaining accurate HubSpot/CRM information
• Tracking agreed actions and opportunities through to completion

Each account should have a clear answer to: Where are we now? Where could this relationship go? What needs to happen next to get there?

5. Contribution to Cynozure

Contribute positively to Cynozure’s wider commercial, consulting and client community.

Responsibilities may include:

• Sharing client insight and market intelligence across the business
• Supporting development of propositions and client-facing materials
• Sharing examples of successful account development approaches
• Supporting proposals and business development outside assigned accounts where appropriate
• Participating in internal commercial and account planning activities
• Supporting consultants in developing their client and commercial skills
• Contributing to events, roundtables and client engagement activity
• Helping identify repeatable approaches, propositions and opportunities across clients
• Supporting the development of Cynozure’s account management capability

The role is expected to operate collaboratively rather than as an isolated account owner.

Daily activities

Typical activities are likely to include:

• Client meetings and regular relationship check-ins
• Account planning and stakeholder mapping
• Reviewing account health and client satisfaction
• Meeting delivery leads to understand progress and emerging client needs
• Identifying and qualifying potential opportunities
• Introducing relevant Cynozure capabilities to clients
• Coordinating proposals and Statements of Work
• Maintaining account pipeline and forecasts
• Reviewing upcoming client priorities, budgets and programmes
• Connecting clients with appropriate Cynozure consultants and specialists
• Supporting commercial discussions
• Following up on completed engagements
• Developing relationships with additional client stakeholders
• Participating in internal account and sales reviews

What success looks like (12-18 months)

Success in the role would typically include:

• Strong retention across the assigned account portfolio
• High levels of client satisfaction and trust
• Consistent repeat business across assigned clients
• Measurable year-on-year revenue growth across the portfolio
• A healthy pipeline of qualified opportunities
• Increased penetration across client organisations
• Relationships extending beyond a single client stakeholder
• Increased cross-sell across Cynozure’s capabilities
• Good visibility and predictability of future client demand
• Strong commercial and delivery hygiene across accounts
• Effective collaboration with delivery and capability teams
• Evidence of proactively creating opportunities rather than relying solely on inbound client demand
• Where appropriate, progression of accounts towards long-term, high value potential

Success should ultimately be measured by clients wanting to continue working with Cynozure, increasing the breadth and value of that relationship, and seeing Cynozure as a trusted partner rather than an individual project supplier.

Behaviours we value

• Trusted relationship builder
• Client focused
• Commercially minded
• Curious about clients and their businesses
• Proactive rather than reactive
• Organised and disciplined
• Comfortable taking ownership
• Collaborative and team-oriented
• Confident without being overly sales-led
• Able to spot and develop opportunities
• Outcome focused
• Curious about data, AI and business transformation
• Entrepreneurial and adaptable
• Ambitious with a strong growth mindset
• Aligned to Cynozure’s values: Be Data, Be Brave, Be a Crew, Be Focused and Be Authentic

How the role fits within Cynozure

The Account Manager sits at the intersection of clients, consulting, delivery and commercial growth.

The role:

• Owns a portfolio of 1-5 high-value client relationships
• Provides continuity across individual client engagements
• Bridges commercial activity and client delivery
• Ensures Cynozure understands the client’s wider agenda rather than individual projects alone
• Creates opportunities for consultants and capability teams
• Helps convert successful delivery into repeat and expanded business
• Provides clear ownership and accountability for account health
• Supports the development of strategically important client relationships
• Creates a potential progression route into Account Director responsibility

The role is intended to provide dedicated ownership of high-value clients while allowing Account Directors and senior leadership to focus on the largest and most strategically complex relationships.

Indicative performance expectations

Performance should be assessed across a balanced set of commercial and client measures rather than revenue alone.

A. Account retention & client success

Measures may include:

• Client retention
• Repeat business
• Client satisfaction and stakeholder feedback
• Account health
• Strength and breadth of stakeholder relationships
• Successful resolution of client issues

B. Account growth

Measures may include:

• Revenue growth across assigned accounts
• Gross margin performance
• Qualified pipeline creation
• Pipeline conversion
• Cross-sell into additional Cynozure capabilities
• New stakeholder or business unit penetration
• Growth in average client value

C. Commercial discipline

Measures may include:

• Quality and currency of account plans
• Forecast accuracy
• CRM and pipeline hygiene
• Opportunity progression
• Clear next actions across accounts
• Effective coordination of proposals and commercial activity

D. Cynozure contribution

Measures may include:

• Collaboration with consulting and delivery teams
• Contribution to wider business development
• Sharing account and market insight
• Supporting proposition development
• Contribution to Cynozure’s account management methods and capability

The Account Manager should ultimately demonstrate the ability to protect existing revenue, create new revenue and systematically increase the long-term value of Cynozure’s client relationships.