What’s in this podcast?
Why is meaningful innovation so hard in insurance — and what can be done about it?
In this episode of Hub & Spoken, host Jason Foster is joined by John Turner, a global underwriting leader and expert in life and health insurance, to explore the innovation imperative in one of the world’s most traditional (and risk-averse) industries.
They unpack the complex cultural, structural, and regulatory challenges that make change difficult in insurance, from siloed teams and outdated processes to over-engineered tech solutions that miss the mark. But they also spotlight the opportunities: from automation that enhances the customer journey to cross-functional collaboration that drives real transformation.
Key talking points include:
- Why conservative cultures make innovation harder, but not impossible
- The hidden flaws in traditional underwriting and risk selection
- How data, automation and behaviour change can unlock new growth
- The clash between insurers and insurtechs and how to bridge it
- What truly customer-led innovation looks like
Whether you’re in insurance, financial services, or just trying to drive change in a legacy-heavy environment, this episode is packed with ideas, reflections, and real-world experience you can learn from.
