What’s in this podcast?
In this episode of Hub & Spoken, host Jason Foster, CEO & Founder of Cynozure, is joined by James Lupton, Chief Technology Officer at Cynozure, to explore the findings from What Matters Most for Insurers Now — a new report shaped by insights from 35 senior leaders across the insurance industry.
While the report focuses on insurers, its lessons resonate far more widely. Jason and James discuss how organisations across sectors are wrestling with the same issues: outdated and overly customised legacy systems that hold back innovation, a persistent gap between the ambition to build a data-driven culture and the actions taken to achieve it, and the importance of leadership support that goes beyond lip service to meaningful investment and behaviour change.
They also consider the next frontier: AI agents. With many firms experimenting but few ready to deploy, Jason and James unpack what true readiness looks like and why success requires more than just technology.
This episode offers practical reflections for leaders in complex, regulated industries who are striving to “fix forward” and unlock the real value of data and AI.
